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Troubleshooting Help
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jb6262
Jun 1, 2009, 4:43 PMHi -
My name is John Bickerstaff and I'm working on the iPhone app for Automattic. In the interest of helping people with issues (especially with self-hosted blogs) I've offered in several places to do some troubleshooting on the specific blogs - but of course, I would need a temporary password to get in.
It's just an option to help quickly resolve issues - I have a lot of years in support and that's how I generally solved complex problems.
Some concern was expressed about this (and justifiably so) since I did not mention that I was working for Automattic.
Of course, everyone should make their own decisions about what feels safe to them - I'm just offering an option that might help you get to resolution sooner...
Thanks,
JohnB
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Jun 1, 2009, 5:31 PMIt's been pointed out to me that an editor role on the blog should be sufficient to do this work - admin access not needed...
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